Sending a Crash Report
Sometimes the client may crash unexpectedly; you have probably encountered this already. We are working to fix the places where exceptions occur. Currently, there are still exceptions that we are unable to reproduce ourselves. The best way to help us reduce their number is to send a client crash dump. A dump is information about the state of the client at the moment of the crash, which a developer can open to understand what went wrong.The dump is created by a special client component called BugTrap or "Catcher". When the client crashes, the catcher automatically starts and creates a dump, opening a window where you need to do the following steps:
- Click:
More... - Then you will see several buttons on the right; click:
Save... - Choose a folder where the archive will be saved. For convenience, select the client installation folder
.\system64or.\system32, depending on your system. * For example: C:\Games\ascaron\system64\
The catcher will create an archive in the selected location. Then take the following files:
- MindPower3D_D9R.pdb
- MindPower3D_D9R.dll
- Game.pdb
- Game.exe
- The archive created by the catcher
Pack them all into a single archive and send it to the administrator on Discord. If all files and the archive are included, the developer will receive all the information needed about what happened. This information does not always provide a complete answer to determine the source of the problem, but at the very least it may point to potential causes. Therefore, it is recommended to always send a crash report whenever a crash occurs—the more reports we receive, the greater the chance that your report will help solve the problem. Keep in mind that some exceptions that occur in the client depend directly on your computer’s hardware and driver combination, so they may never appear for some users but appear constantly for others.